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Ooey Gooey® Store :: Terms & Conditions

Terms & Conditions

SHIPPING INFORMATION

Domestic Shipping

·      All regular domestic retail orders over $200 qualify for free shipping.

·      Wholesale and Bulk Discount Quantity orders do not qualify for free shipping.

·      Ooey Gooey, Inc. uses UPS and United States Postal Service (USPS) for shipping.  UPS delivers Monday through Friday.  USPS delivers Monday through Saturday. UPS does not deliver on national U.S. holidays, nor do holidays count as a business day.  During peak shipping seasons (November & December) shipping times may be extended.

·      Ooey Gooey, Inc. uses USPS to ship to all PO BOX addresses.

·      Ooey Gooey, Inc. uses USPS to ship to all APO/FPO addresses.

·      No additional insurance is added to USPS shipments, unless requested.

·      Expedited and rush orders can be arranged for an additional charge.

 

Please contact us if you have questions that are not answered here!

Ooey Gooey, Inc.

1115 E. Main St., Box 48

Rochester, NY  14609

Toll free:  1-(800) 477-7977

Direct:  1-(585) 730-5195 x 204

FAX: 1-(585) 730-4324

Email: orders@ooeygooey.com

 

International Shipping

·      Shipping fees are collected for all International orders.

·      International orders under 4 lbs. can be sent via 1st class USPS.

·      All other international orders are shipped via USPS priority mail international.

How long will it take for my order to arrive?

Our goal is to process and pack up your order for shipment within 2-3 business days of receiving your order.  We will contact you if we anticipate any shipping delays.

What if something I ordered is on backorder?

If any part of your order is on backorder you will be notified immediately.  All backordered items will ship to you at no cost once they arrive.  Or, if you prefer, you may request a refund for backordered items.

Shipping Costs

Your shipping costs will be calculated and displayed before you complete your order.  Your shipping costs can also be found on your order status page and in your order confirmation email. All regular domestic retail orders over $200 qualify for free shipping.

Military Address

We ship to APO/FPO addresses with USPS.  Please note that the “Track Your Order” capability is not available for items sent to APO/FPO addresses.  Ooey Gooey, Inc. is responsible only for the delivery of your items from our distribution center to the U.S. military post offices.  Once items have been delivered to the U.S. military post offices, we do not have control over the shipment or delivery time to the final APO/FPO destination.

I paid for RUSH shipping and my order didn’t arrive on time.  Now what?

If you paid for expedited delivery and did not receive your order on time you might be eligible for a shipping refund.  Please contact us for details.

My package was damaged during shipment.  What do I do?

Contact us immediately if your package was damaged during shipping.  Please keep all of the packaging materials and labels.

 

REFUNDS, RETURNS AND EXCHANGES

Customer Satisfaction

To make sure you get everything that you expect from Ooey Gooey, Inc., we ask that you contact us immediately if there has been a problem with your order.  Reach us at (800) 477-7977 or send an email to orders@ooeygooey.com and we’ll make every effort to remedy any concern you have.

Media and Book Purchases

All books, music tapes, CDs, videos and DVDs have a no return policy.


BULK ORDERS

Ooey Gooey, Inc. is pleased to be able to offer bulk discounts for large quantity orders.  The $200 “free shipping” does not apply to discounted bulk orders. Please call or email for details on placing a bulk discount order.

WHOLESALE ORDERS

Ooey Gooey, Inc. is pleased to be able to offer generous wholesale terms to qualified resellers in possession of valid resale certificates.   If your organization is interested in establishing a wholesale relationship with Ooey Gooey, Inc., please contact us and request our Wholesale Ordering Information Packet that outlines all of our terms and policies. 

DESK COPIES

Professors or Instructors seeking desk copies are directed to FAX their 1) name, 2) full shipping and contact information, 3) email, 4) phone number, 5) the title(s) of the class(es) they are considering using our materials for, and 6) the book(s) they are requesting copies of on academic letterhead to:

DESK COPY REQUESTS (585) 730-4324.

PURCHASE ORDERS

A Purchase Order is an official document generated by your school or organization to keep track of purchases being made. Check with your manager or administrator to inquire as to how you would obtain a PO for buying materials. 

Please mail or fax your PO to our office for processing. Your order will not be processed until we receive an actual copy of the PO.  Please make sure your PO includes: the billing address, ship-to address, contact name, daytime phone number, email address, shipping method, item number(s), quantity of each item, description of the items you wish to order and a signature of authorization.

We bill on a net 30.

POs are typically processed and shipped out within 2-3 business days from our receipt of your order. You will be contacted if any items are on backorder or if we anticipate any shipping delays.

If you need your item by a specific date please indicate that on your PO. Additionally, if your organization is going to be closed for an extended period of time  (for example; the school is closed for the summer or the last few weeks of December, etc.) let us know so we can delay your shipment.

 

We regret that we are unfortunately unable to process International POs at this time. 

 

To make sure you get everything that you expect from Ooey Gooey, Inc., we ask that you contact us immediately if there has been a problem with your order.  Reach us at (800) 477-7977 or send an email to orders@ooeygooey.com and we’ll make every effort to remedy any concern you have.

 

Ooey Gooey, Inc.

1115 E. Main St., Box 48

Rochester, NY  14609

Toll free:  1-(800) 477-7977

Direct:  1-(585) 730-5195 x 204

FAX: 1-(585) 730-4324

Email:  orders@ooeygooey.com

 

 
Ooey Gooey, Inc.

Ooey Gooey® and The Ooey Gooey Lady® are registered trademarks of Ooey Gooey Inc. All rights reserved. All workshop titles and articles written by Lisa Murphy are © Lisa Murphy, Ooey Gooey, Inc. Rochester, New York. For more information call Ooey Gooey, Inc. 800-477-7977, www.ooeygooey.com

Ooey Gooey, Inc.
1115 E. Main St. Box 48
Rochester, NY, 14609

Toll free: 800-477-7977
International: 1-585-730-5195
Fax: 585-730-4324

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